Disclaimer

Cancellation policy

Right of Cancelation

Consumer that are entitled to the right of cancellation according to § 312g in conjunction with § 355 of the German Civil Code  have the right to cancel this agreement within fourteen days without giving any reasons. The cancellation period is fourteen days from the date on which the goods are or have been taken into possession by you or a third party named by you who is not the carrier. In the case of a contract for various goods that you have ordered with a single order and which are delivered separately, the cancellation period is fourteen days from the date on which the last of the goods is or has been taken into possession by you or a third party named by you who is not the carrier.

To exercise your right of cancellation, you must inform us (PM Frost GmbH, Mättich 29A, 77880 Sasbach, Germany) by means of a clear statement (e.g. with a letter sent by post, fax or email) of your decision to cancel this agreement. Here, you can make use of the enclosed standard cancellation form, which is not mandatory, however. The timely dispatch of the notice of cancellation, i.e. before the cancellation deadline, shall be deemed sufficient for compliance with the cancellation deadline.

Consequences of cancellation

In the event of the cancellation of this agreement, all payments that we have received from you, must be repaid immediately at the latest within fourteen days from the date on which the notice is received of your cancellation of this agreement with us. We inform you that the delivery costs caused by the cancellation are to pay by consumer according § 357 of the German Civil Code.

For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in no case you will be charged any fees for this repayment. We may withhold the repayment until we have received the goods or until you have supplied evidence that you have returned the goods, whichever is the earlier.

You must return or transfer the goods promptly, and in any event not later than fourteen days from the date on which you notify us of your cancellation of this agreement, to PM Frost GmbH, Mättich 29A, 77880 Sasbach, Germany. The deadline shall be deemed to have been met if you dispatch the goods before the expiry of the period of fourteen days. You will bear the direct costs of the return of the goods.
 
You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to ascertain the nature and functioning of the goods.